RETURNS POLICY & PROCESS

Returns Policy

Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
  • When trying on footwear, please take care not to mark the soles or damage the shoe box.
  • If an item has an “Armos” security tag, it must be returned with the tag in its original position.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

If you placed an order as a guest, you can start your return here.

To return or cancel an item that has been made to your specifications, please view our ‘Customised Items’ section below for further information.

Returns Process

Free Returns Pick Up

We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.

Your returned item must arrive at the “Armos” boutique no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the “Armos” boutique within 14 days.

To book a free returns pick-up:

  1. Go to ‘My Orders & Returns’ if you have an account, or click here to start a return if you placed an order as a guest.
  2. Choose a return ‘By courier’ and select the item(s) for return
  3. Confirm your pick up address and a convenient collection time

We will send you a collection confirmation email with all the details you need to complete the return.

Please note: We can only offer a free returns pick up from the same destination your order was delivered to.

What happens next?

Prepare your package with the returns documents enclosed in your order. Here’s how:

  1. Attach the Return Label, and a signed Return Note if you received one, to the outside of your “Armos” box.
  2. Place any unwanted items with all original packaging inside the “Armos” box and leave it open for the courier to check the contents.
  3. Keep a copy of the Return Label, as you can check the delivery status of your parcel with our carrier using the tracking number provided.

Refunds

Once your return has been received and accepted, your refund will be completed via the original payment method, excluding the delivery costs.

We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label, or you can check the status in My Account under ‘Orders & Returns’.

Faulty items

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. We will arrange a return and process a full refund for the defective item.

Customised Items

Due to the nature of customised orders, and the fact that they have been specially created for you, we will not be able to accept returns unless the customised pieces were damaged or faulty when delivered to you.

RETURNS POLICY & PROCESS

Returns Policy

Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
  • When trying on footwear, please take care not to mark the soles or damage the shoe box.
  • If an item has an “Armos” security tag, it must be returned with the tag in its original position.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

If you placed an order as a guest, you can start your return here.

To return or cancel an item that has been made to your specifications, please view our ‘Customised Items’ section below for further information.

Returns Process

Free Returns Pick Up

We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.

Your returned item must arrive at the “Armos” boutique no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the “Armos” boutique within 14 days.

To book a free returns pick-up:

  1. Go to ‘My Orders & Returns’ if you have an account, or click here to start a return if you placed an order as a guest.
  2. Choose a return ‘By courier’ and select the item(s) for return
  3. Confirm your pick up address and a convenient collection time

We will send you a collection confirmation email with all the details you need to complete the return.

Please note: We can only offer a free returns pick up from the same destination your order was delivered to.

What happens next?

Prepare your package with the returns documents enclosed in your order. Here’s how:

  1. Attach the Return Label, and a signed Return Note if you received one, to the outside of your “Armos” box.
  2. Place any unwanted items with all original packaging inside the “Armos” box and leave it open for the courier to check the contents.
  3. Keep a copy of the Return Label, as you can check the delivery status of your parcel with our carrier using the tracking number provided.

Refunds

Once your return has been received and accepted, your refund will be completed via the original payment method, excluding the delivery costs.

We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label, or you can check the status in My Account under ‘Orders & Returns’.

Faulty items

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. We will arrange a return and process a full refund for the defective item.

Customised Items

Due to the nature of customised orders, and the fact that they have been specially created for you, we will not be able to accept returns unless the customised pieces were damaged or faulty when delivered to you.